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Term & Condition

ORDERING:

  • Minimum order is USD$800 plus shipping fees and Form A.
  • The price on the web is wholesale price.
  • Be free to look around our collections on website.
  • When you are ready to place an order, please click on “Add to Bag” and continue to shop with us.
  • After finished shopping, please click on “View Shopping Bag” and it will shown you the list of products that you’ve been chosen.
  • To finalize your order, please click on “Checkout“. And follow the instructions that given.
  • Email confirmation will send to you within 24 hours.
  • For items availability will be confirm to you by email. Therefore, please present us a valid/active email.
  • For urgent matter, we can be reachable by phone, fax or online Chat.

DELIVERY

Ratu Silver offers the forwarder shipper, such as DHL & FEDEX. We will dispatch the item(s) instantly if the item(s) is in stock. If some of item(s) is not available in stock, therefore we will email the customer directly advising them of the alternative delivery time and other options to handle their order. We will offer our best to ensure that the order is ready on time.

RETURN POLICY

We are more than happy to exchange or credit the cost of the item(s) which are returned to us within seven days. However, the item(s) must be returned to us in a unworn condition and in the original packaging in when sent to you. If your item(s) be faulty, simply contact ratusilverbali@yahoo.com with details of the fault and item you wish to return along with details of when the item was purchased.

PLEASE NOTE – we DO NOT accept returns unless authorized first either via e-mail (preferred method) or by telephone and ALL returns must be accompanied by a copy of the original invoice.

Unfortunately due to hygiene reasons, we cannot accept returns for earrings unless if they are faulty. All returns MUST be sent back with delivery recorded. We are not accept any responsibility for any return. If the case of faulty goods returned within 14 days, we will refund any postage costs upon request. Refunds will only be made in the method the goods were originally paid for.

Ratu Silver hopes that you will enjoy corporate with us and we are always here to advise if you have any queries.